TERMS AND CONDITIONS

CLIENT TERMS AND CONDITIONS

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Please read these terms and conditions which apply to the provision of my professional services. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your course of therapy.

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These terms and conditions (the "Terms and Conditions") govern the use of KalinaBains.com (the "Site"). This Site is owned and operated by Kalina Y Bains.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

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Intellectual Property
All content published and made available on our Site is the property of Kalina Y Bains. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

 

Accounts
When you create an account on our Site, you agree to the following:

1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and

2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

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Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site.

The following goods are available on our Site:

• Kalina's Store.

The following services are available on our Site:

• Coaching.

The services will be paid for in full when the services are ordered.

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These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

 

 

Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

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Subscriptions
Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.

To cancel your subscription, please email Kalina mepersonaldevelopment@gmail.com

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FREE INITIAL CONSULTATION

You may be offered a free 20 minute online initial consultation. No session will be provided during the consultation.

 

The purpose of this FREE initial consultation is

1. A non-obligation

2. Complimentary session

3. Gives you and Kalina an opportunity to get to know one another to see if we connect

4. We set expectations for working together

5. We decide on next steps 

 

During our calls, we estimate the number of sessions required to deal with your presenting issues based on our conversation.

Estimates are only rough guidelines and are subject to change.

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BOOKING & PAYMENT

In-person sessions: A non-refundable deposit of $200.00 is payable at the time of booking your first in-person session. The balance of the fee is due at least 48 hours prior to the first session. 

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No refunds will be issued for cancellations within 48 hours of the session appointment.

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Online sessions: 

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Full or partial deposit is required for online sessions, however payment for online sessions must be made in full at least 24 hours before the scheduled session start time.

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Where payment is not received 24 hours before your session, the session will be canceled and may be offered to someone else.

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It is your responsibility to pay the session fees before each scheduled session in order to confirm the appointment booking.  

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CANCELLATION, RESCHEDULING & REFUNDS

 

If you need to cancel or re-schedule a session, please provide as much notice as possible. Notification must be made via email or phone call at least 48 hours prior to an in-person session or 24 hours for an online booking . 

Refunds

Refunds for Goods
Refund requests must be made within 14 days after receipt of your goods.

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Refunds for Services
All services sold on our Site are non-refundable.

No refunds will be issued for cancellations within 48 hours of in-person sessions or 24 hours of online sessions.

 

Session fees are for my time and professional expertise and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions where you have attended and paid for the session.

 

Where a discount package program has been booked and paid for in advance, if you choose to discontinue your process before attending all the sessions, a pro rata refund will be issued after deduction of the full standard session fee for any sessions you have attended.

 

Session Fees

All professional fees will be disclosed to you prior to booking. My professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking.

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Payment Methods

Payment may be made online via credit/debit card, e-transfer or https://www.paypal.com/ca/home.

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Payment for in-person sessions can also be made via credit/debit card, e-transfer, at the beginning of your session. Cash and cheques will not be accepted without prior agreement.

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When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

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ATTENDING YOUR SESSIONS

Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.

 

CONTACT BETWEEN SESSIONS

Any contact between sessions will be by email letter, telephone or ZOOM  during office hours only (9am -6pm CDT). Any messages received outside of these hours will be dealt with during office hours only.

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OUTCOME OF SESSIONS

The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, I will always endeavour to use my best efforts and skills to work towards your goals and intended outcomes.

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BEHAVIOUR STANDARDS

During any sessions, I will treat you with respect and not abuse the trust you place in me. I will always use best practice in our mutual interest.

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In return, you undertake not to harm yourself, or any other person, including me, or any property belonging to either me or any other person.

You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour, I will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.

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CONFIDENTIALITY

All contact, including sessions, telephone conversations and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:

1.  Where you give permission for confidentiality to be broken

2.  Where I am compelled by a court of law

3.  Where the information is of a nature that confidentiality cannot be maintained, for example:

•  The possibility of harm to yourself or others exists

•  In cases of fraud or crime

•  When minors (under 18 years old) are involved

4.  Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on request.

 

AGE RESTRICTIONS

You must be at least 18 years old to participate in online sessions. Clients under the age of 18 years old must be accompanied by a parent or guardian and will be seen in-person.

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Consumer Protection Law
Where the Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

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Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

 

LIABILITY & INDEMNITY

Under no circumstances will Kalina Bains be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by Kalina Bains. In addition, you agree to defend, indemnify, and hold Kalina Bains harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.

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Kalina Y Bains and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

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Except where prohibited by law, by using this Site you indemnify and hold harmless Kalina Y Bains and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

 

GOVERNING LAW

These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of Aylmer, Ontario, Canada.

 

 You agree to submit to the exclusive jurisdiction of the Ontario courts to settle any dispute which may arise out of or in connection with these terms and conditions.

 

TERMS AND CONDITIONS UPDATES

These terms and conditions are subject to revisions without notice. Please familiarise yourself with any amendments if you have re-started a new session with me after a long period of absence.

 

DATA PROTECTION

For my services, your personal data is collected, processed, used and stored in accordance with the following privacy policy: [link to privacy policy/statement]. 

 

By booking an appointment, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check my website periodically for any changes.

 

CONCERNS & COMPLAINTS

If you have a concern or complaint regarding your session, please discuss this with myself in the first instance and I will endeavour to resolve the issue.

 

STATEMENTS OF UNDERSTANDING

By signing the Client Agreement, you agree to abide by the terms and conditions of the Client Agreement. You also agree with the statements below:

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I confirm that I have been advised by Kalina Bains of the scope of the therapies that she provides and give my full consent to receiving a session from Kalina Bains.

 

I understand that results may vary from person to person and the agreement by Kalina Bains to work on the issues or problems presented by me, using whatever methods, strategies etc. that are appropriate to my situation, in no way implies or guarantees the resolution of any presenting problems or issues.

 

I have been advised that I am free to terminate any or all sessions at any time.

 

I understand that my level of motivation is vital in each session and the process and I agree to participate to the best of my ability at all times, including making reasonable use of suggestions during and between sessions, as well as listening to MP3 recordings and/or carrying out other tasks as appropriate.

 

I have accurately and truthfully answered any questions and provided background information during the initial consultation and /or first session and will continue to do so during any subsequent sessions.

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Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

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Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:

(905) 580-9178
mepersonaldevelopment@gmail.com

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You can also contact us through the feedback form available on our Site.

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